- 7天无理由退换 （指定产品除外）
Enjoy shopping on Digicat.com with these return policy features
- 7 Days Free return （excluded Specified Products）
- Quality issue Free exchange
- 100% qualityguarantee
Return request is available within 1 working day after delivery for any reason. All returns must be in good condition with the original quality, feature, and its tags, labels, and packing. Items must be packed with original seal, and does not affect the secondary sales or return will be rejected if it has been opened but without quality issue. Gifts must be returned within same parcel. Goods support free return and exchange, delivery fees are payable by customers.
If items have quality issues, please apply online return submission and most returns are processed within 3-10 business days. In case of man-made damage, missing packing and spare parts, application may be declined.
How does Return Policy Work?
Return request is available within 7 days after delivery → Apply for“Return”and contact with customer service staff →
Customer Service will process your request within one working day
How does exchange Policy Work?
If you are experiencing issues with your product within 30 days upon delivery , Products are faulty or damaged, photographic or Video evidence of the damage or fault must be submitted to Digicat Support Center. please refer to our Help Centre first or contact with customer service staff for instant. After your item will be assessed by our experienced technicians. For returned items or items for exchange, we will need 3-10 business days to process the application. Please contact us as quickly as possible, failure to do so may result in your claim being denied.
How does faulty Products exchange?
The following circumstances are not allowed within the scope of replacement
1.Item expired the warranty time
- No purchase record, invoice or order number is inconsistent with invoice information
- Damage caused by human causes
- Damage caused by force majeure
- Any damage caused by failure to use, maintain and adjust as required by the User's Manual
- Fault or damage caused by using the product forcibly beyond normal conditions of use
- Remove or repair without authorization of the company
- Malicious damage warranty card content, product information, including fuzzy damage, tear, tamper and so on
- Other faults and damages not caused by design, manufacture, quality, etc
About refund time
For returned items or items for refund, support center will need 3 business days to confirm refund claim,
After Support center accept the refund claim submission, the refund will process within 3 business days. the refund will be return to the same paid account. time-frame might influence by bank or other issues.
time-frame is as below:
Paypal account refunds: Up to 48 hours
Wechat/Alipay: 7 business days
Credit card refunds: Between 7-14 business days
Please contact our Support Center for further help. We will do our very best to help you.